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Frequently Asked Questions

Click through the menu to find our frequently asked questions by topic. Still can't find the answer you're looking for? Please contact our Helpdesk team via email, phone, live chat or in person. 


Phone: 01603 592993 (extension 2993)

Library Helpdesk Opening Hours

The Helpdesk on Floor 0 is open in-person: 

Monday – Friday: 9am-6pm 

Virtual support is available: 

Monday – Friday: 8am-6pm 

Saturday – Sunday: 11am-6pm