FAQs

If the e-resource you need is an eBook, try searching for the title and author on Books+. If nothing comes up that matches the eBook you need, this likely means we don’t have access to it. However, you can request that we purchase a copy using our Book suggestion form.  

If the e-resource you need is a journal article, try searching for the journal title in our list of A-Z journals. If the journal doesn’t come up as a search result, we likely don’t have access to it. Or, if the journal does come up, please check if the date range we have access to matches the publishing date of the article you wish to read. If we don’t have access to the journal, or if our subscription doesn’t cover the date range you need, please submit an Interlending request for the article. Our interlending team will do their best to get a copy of the article to you. 

You can always double check if UEA Library provides access to an e-resource by contacting the Library Helpdesk team. We can check our catalogue and databases for you, and we can assist you with requesting access if needed.  

Please ensure that you are attempting to sign in with your UEA account, and not an alternative account (e.g. from a different university, or an NHS open Athens account).  

Try accessing the e-resource from a different web browser, or try an incognito/private tab. If this resolves your access issue, please clear the stored cookies on your normal web browser and try again. 

If you're still having issues accessing an e-resource, please contact the Library Helpdesk team who will be able to investigate the problem for you further.